Don Schacter + Associates are a national rep organization covering all of Canada. Our 14 reps have experience in all retail levels including department store, mass merchants, grocery, supercentres, drug stores, homecentres, sports, specialty chains, health/wellness, independent retailers and foodservice. We have a large booth, #7128 in the Gourmet Housewares section of the Toronto Gift Show held at the end of January and in mid-August. We approach the market by understanding marketing not just sales. We aren’t your regular rep group; we want to know how your product fits and find ways to launch it or increase sales in Canada. We recognize that some products require more product knowledge.
- Reps build your business and offer your complete line
- In this way your company will begin to develop their own customer base
- Reps are the best employees a company can have as there are no costs except possibly for samples and if a rep. doesn’t perform we can make a change
- Canadian reps know their customer base and will only sell credit worthy customers
- Selling directly via reps instead of through a distributor will make pricing more attractive to potential customers
- Customer service will be handled by your customer service people as it is done in the U.S as well as Don Schacter.
Entering the Canadian Market
Here we will talk about Pricing, Trade Shows, Shipping, Brokerage, and Sales Management.
- Initially prices can be in U.S. dollars, prices would be DDP and include duty (you can get back U.S. duties paid via duty drawback by asking your customs broker), brokerage and freight direct to the retailer. A number of Vendors are opening a CDN bank account so they can sell in CDN dollars. You would register as a non-resident Importer and charge GST/HST to the retialer who will recover it from his customer.. Large orders could ship FOB your warehouse.
- Shipping, Brokerage information can be handled by Frontier Chain Solutions, contact Ben Mathis at 630-250-3544 x410 & 312-523-7623, email@example.com . They have a Canadian program.
- You would pick and pack your orders by individual customer like you do for the U.S. and Frontier would pick up a consolidated shipment once a week or twice a month at your facility and bring it to the Canadian border, clear it and either pass the individual orders off to UPS, FedEx, Canpar or expedite via Frontier. Pick and packing orders as you would do in the U.S. and then consolidating them will save on entry costs. As stated above we have found that shipping individual orders and building in duty, brokerage and freight will build your business even faster.
- You might also consider a 3rd party warehouse as your business grows.
- Your company’s products would be displayed in the large DS+A booth at the Toronto Gift Show where orders are written for stores across Canada and where many major buyers attend. A participation fee will be required to exhibit in the DS+A booth.
- Sales Management would be handled by Don Schacter who would hire all reps, train and manage them. DS+A reps do not work for all lines we represent. We select the best rep for your company and travel to work with them.
- Don Schacter would handle certain key accounts on his own, but would work with reps on others. It all depends on who has the best rapport.
The Canadian Marketplace
- The following will give you an idea of how sales breakdown in Canada on an average
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- Most head offices are located in Toronto
- Reps would be hired in the following way:
- Ontario (Toronto, Southwest, Eastern, Central & Northern Ontario)-6 reps
- Quebec -3reps
- Alberta -1rep
- BC Mainland (one rep group can cover this)-2reps
- Vancouver Island -1 rep
- Man/Sask -1 rep
- Maritimes (one rep covers 4 Provinces)-1 rep
Who is Don Schacter
Don Schacter has over 30 years experience in the gift, housewares & home décor industries. He has extensive knowledge of the Canadian marketplace and has worked with some of the best reps in Canada. He has:
- Been a Sales Management consultant for Precidio, Bohemia Crystal & Enchante Accessories
- Kitchen Accessory store owner
- International Sales Manager for InterDesign (brought them into Canada and hired, trained and managed their reps)
- Sales Manager at Umbra for U.S. & Canada
- President of Design Motivation
- Chairman, Canadian Hardware & Housewares Manufacturers Associaton
- Board member of CanGift
- Past President of American Marketing Association, Toronto
- Wellness Mats
- Picnic Time
- USA Pan
- Swiss Diamond
- Vertex Brands (O2Cool, Bobble, Zing Anything, Packit, Magisso)
- Dublin Gift/Samuel Lamont